Sales

If you are interested in having Zamar Strings build your customized instrument please call or e-mail. All orders are done through one-on-one consultations over the phone or in person.

The ordering process will follow these basic steps.  

1. Consultation: The first objective will be to discuss the type or model of instrument you are looking for (intended use, preferences, basic cost, etc). When an instrument is selected, customizable options will be discussed such as the number of strings, woods, inlays, hardware styles, electronics, personal preferences, etc.  

2. Preliminary quote: After the consultation you will be contacted back with a preliminary quote based on the customized options and the cost and availability of materials. (see cost analysis) 

3. Final quote: After the preliminary quote is reviewed, we will work to continue finalizing the instrument features to create an initial quote which will then be used to begin production. If significant changes are decided during the production phase, a change of order form will be used to account for the new changes. A revised quote will be given with each change of order from.  

4. Production and Payments: A down payment equal to the cost of the main building materials (body, neck, fingerboard) is required to begin production. This cost excludes the cost of the electronics and hardware (pegs, chin rest, etc). A second payment for the electronics is required before the electronics and hardware can be installed. The remainder of the cost will be due when the instrument is delivered. A payment schedule can be set up to help keep track of costs and remaining dues.  A time line will be discussed during the consultation. It is safe to assume a minimum of 4 months from the start of production. During the production process buyers will be updated on a regular basis as to the progress of the instrument. Buyers are also welcome to come see the progress in person.  

5. Pick-up/Delivery: Once completed a time will be arranged for pick-up or delivery. The final balance will be due upon delivery. It is ideal to deliver or pick-up the instrument in person so the instrument can be set up and tested. If shipping is required, the buyer is responsible for shipping costs and insurance (recommended) and set-ups will be the responsibility of the buyer.

Your new Zamar Strings instrument is granted the following “limited lifetime” warranty.  

During the building stages the buyer is allowed to cancel their order for a full refund up until the time that the body is closed. Buyers will be informed and updated as to the instruments progress on a regular basis. After the body is closed, a canceled order will receive a partial refund equal to the cost of the electronic system.  

Upon delivery of an instrument, buyers are given 30 days to return the instrument if not satisfied for personal reasons for a partial refund as long as the instrument is returned in the exact condition it is delivered in. The price of the electronic system will be refunded, plus 25% off the material costs. If an instrument is unsatisfactory due to damage, defect, or flaws that are the responsibility of Zamar Strings, a full refund will be given.  

Zamar String instruments come with a 3 year warranty between Zamar Strings and the original owner. Should a problem arise that is the responsibility of Zamar Strings, the instrument will be repaired free of charge. This 3 year free repair warranty is not valid for problems that arise due to the following:

• Improper Instrument Care: Instruments should be maintained at 65-70 Degrees Farhenheit at 45%, +/- 5, relative humidity. 
• Extreme temperature/humidity, and rapid changes in temperature/humidity may damage the natural wood and the joints. 
• Defects caused by user error, mishandling, negligence, and carelessness. Improper Storage: Zamar Strings recommends that instruments be kept in hard cases for storing and transporting, however, Zamar Strings is not responsibility for faulty or insufficient instrument casing that leads to instrument problems or damage. 
• Modifications or changes of any kind to strucure of the instrument done by the owner of the instrument or any qualified or unqualified person unless the express permission of Zamar Strings has been given. This excludes basic changes such as strings, chinrest, finetuners, or shoulder rests.

Electronic systems are not guaranteed by Zamar Strings. Electronic guarantees are according to the manufacturer that provides the electronic system. Only the installation process and wiring done by Zamar Strings is guaranteed by Zamar Strings.